Returns & Exchanges
At BLUETTI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items. Our goal is to ensure your shopping experience is as seamless and stylish as our collections.
Initiate Your Request
Log into your BLUETTI account and navigate to the order history section to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing